Return & Refund Policy
Effective Date: October 27, 2026
Our food is frozen and perishable, so we can't take products back once they've left our hands. What we can do is make it right. If something isn't right with your order, or your pup just isn't a fan, tell us and we'll work it out with you.
Why We Can't Accept Returns
Because IdaPets products are frozen, perishable pet food, we can't accept returned products or resell them once they've been shipped or picked up. This is for the safety of every pet we feed.
Damaged, Thawed or Incorrect Orders
If your order arrives damaged, thawed, or isn't what you ordered, please contact us within 48 hours of delivery so we can make it right. To help us resolve it quickly, please include:
- Your name and order number
- A short description of what happened
- Photos of the packaging and the products, when possible
Please keep the products and packaging until we've replied. Depending on the situation, we may offer a replacement, store credit, or a refund.
14-Day Raw Food Satisfaction Promise
Trying a new food is a big change. If IdaPets Beef or Chicken Complete Raw Diet isn't the right fit, contact us within 14 days of receiving your first raw-food order. We'll work with you on the right solution, which may be a replacement recipe or store credit. Refunds may be issued at IdaPets' discretion.
Read the full details, or file a claim, on our Satisfaction Promise page.
Shipping & Delivery Charges
Shipping and local-delivery charges are normally nonrefundable, except when the issue is caused by an error on our end.
Subscriptions
You can pause, change or cancel a subscription from your account before your next order is processed. Orders that have already been processed or shipped can't be cancelled, but if there's a problem with one, the steps above apply.
How Refunds Are Issued
Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to show the credit.
Contact Us
Questions about an order? We're happy to help.
