14-Day Raw Food Satisfaction Promise
Applies to your household's first Beef or Chicken Complete Raw Diet order
Our Promise
Trying a new food is a meaningful change. If IdaPets Beef or Chicken Complete Raw Diet is not the right fit, contact us within 14 days of receiving your first raw-food order. We'll work with you to resolve the concern and, when appropriate, provide a replacement recipe or store credit. Refunds may be issued at IdaPets' discretion. Because our food is frozen and perishable, products cannot be returned or resold.
Conditions
- Applies to your first raw-food purchase only
- One claim per household
- Claim must be filed within 14 calendar days of delivery or pickup
- Your order number and a brief explanation are required
- Photos may be requested for damaged, thawed, or incorrect products
- Correct storage and handling is required
- Shipping and local-delivery charges are normally nonrefundable
- Any remedy cannot exceed the affected food's purchase price
- Does not cover a simple preference change after substantial consumption
What This Doesn't Cover
Treats, bones, toppers, and CBD chews are covered under our standard damaged-or-defective process, not this promise — see our Terms of Service for that process.
A separate process also remains available for orders that arrive damaged, unsafe, incorrect, or affected by a delivery incident — regardless of whether this promise applies. If that's what happened, please reach out the same way below.
How to File a Claim
If you're signed in and your first raw-food order is still within its 14-day window, you can file a claim directly from your account.
File a ClaimQuestions First?
IdaPets
Email: support@idapets.com
We're happy to help you find the right recipe before it ever gets to a claim.
